Shipping policy

# Shipping Policy

At FeliSpace, we are committed to delivering your order as quickly and safely as possible. Every order is carefully prepared and shipped with care to ensure the best experience for you and your cat.

## Order Processing

Orders are processed within 1–2 business days after payment has been successfully received. Orders placed during weekends or public holidays will be processed on the next business day.

Once your order has been shipped, you will automatically receive a shipping confirmation email containing your tracking number, allowing you to monitor your delivery at any time.

## Shipping Time

We proudly offer **FREE Shipping** on all orders.

Estimated delivery time:

**5–8 Business Days**

Please note that delivery times are estimates and may occasionally be affected by circumstances beyond our control, such as customs inspections, weather conditions, transportation delays, or periods of high shipping demand.

## Order Tracking

As soon as your package has been dispatched, you will receive an email with your tracking information. Please allow up to 48 hours for the tracking details to become active.

## Incorrect Shipping Information

Please ensure that your shipping address is correct before completing your order.

FeliSpace cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.

## Lost or Delayed Packages

If your package appears to be delayed or lost during transit, please contact our Customer Support team. We will work with the shipping carrier to investigate the issue and help find the best possible solution.

## Need Help?

If you have any questions regarding your order, shipping, delivery status, or any other inquiry, please visit our **Contact** page or email us directly at **Felispacecat@gmail.com**.

To help us assist you as quickly as possible, please include:

• Your Full Name

• Your Order Number

• A brief description of your request

Our support team will respond as soon as possible and will be happy to assist you.